Refund policy

Sorry to hear your item(s) didn’t work out. We want you to have the best possible experience shopping with us here at Bliss Boutique! We understand things happen and items may need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order.

Please see our requirements and procedures below:

• Refunds - We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.

• Store Credit - Eligible on non-final sale or non-discounted items when postmarked within 15 days of being delivered. If 15 days have past, unfortunately we can no longer offer you store credit or an exchange.

• Size Exchange - Once your return is received in our store, we will process and ship your size exchange with no additional cost!  **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.

• Sale/Discount Items - All sale items are FINAL SALE. Items bought with a discount code of any percentage are also FINAL SALE. These items are not eligible for store credit or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.

The Following Items DO NOT Qualify For a Return of Any Kind:

• Sale/discount items

• Jewelry

• Intimates (i.e. bralettes)

• Bodysuits

• Hats

 

Sending Back Returns

• If shopping online, the customer is responsible for bringing in the items to the store or paying shipping fees to have items mailed to the store. To start your return or exchange please email Blissboutiquesacramento@gmail.com letting us know you are requesting to return/exchange. We will email over the return form for you to fill out and send back with your return.

• Original shipping fees are non-refundable.

• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

• Swimsuits must have the lining still attached.

• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your return has made it to us. We do not notify when returns are received in our warehouse.

Processing Time For Returns:

• Please allow 3-7 business days for processing once received in our warehouse.

• Once processed, you will receive an email confirmation letting you know your return or exchange is complete.

**We reserve the right to refuse a return if the items do not meet the criteria above.

If you have any questions please email blissboutiquesacramento@gmail.com or call 209-277-3337 during business hours and ask for Elizabeth.